HELLO DIVORCE ONLINE PRIVACY POLICY
Effective Date: March 18, 2026
Last Updated: October 2, 2022
Hello Divorce, Inc. (“Hello Divorce,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, software platform, tools, and related services (collectively, the “Services”).
This policy applies to information collected through:
• HelloDivorce.com and related websites
• our online platform and software tools
• communications with our team
• marketing or advertising interactions
1. Information We Collect
We collect information you provide directly, information collected automatically when you use the Services, and information from third parties.
Information You Provide
Examples include:
• name
• email address
• phone number
• mailing address
• account login credentials
• payment and billing information
• communications with our support team
• information you enter into the Hello Divorce platform
• documents you upload to the platform
Information Collected Automatically
When you visit our website or use our platform, we may automatically collect information such as:
• IP address
• device type
• browser type
• pages visited
• referring website
• session duration
• interactions with the website or platform
This information helps us understand how users interact with our Services and improve functionality.
Information from Third Parties
We may receive information from:
• analytics providers
• advertising platforms
• marketing partners
• referral partners
• fraud prevention or identity verification providers
2. How We Use Your Information
We use personal information to:
• provide and operate the Hello Divorce platform
• create and manage your account
• generate legal forms and documents using the information you provide
• process purchases and payments
• respond to support requests
• communicate with you about your account or services
• improve our technology and user experience
• measure marketing performance
• detect fraud and protect our systems
• comply with legal obligations
We may also use aggregated or anonymized information for research and product development.
3. Information Provided for Hello Divorce Services
If you use Hello Divorce to prepare documents, organize information related to separation or divorce, or access support through the platform, you may provide detailed personal or financial information.
This may include:
• date of birth
• identification information
• account credentials such as username and password
• payment and billing information
• communications with our team
• documents you upload
• information about your family, assets, debts, income, or expenses
• information related to your personal, financial, or legal situation
This information is used only to provide the services and products you request, such as generating documents, supporting your account, or helping you navigate the process through our platform.
We do not sell, rent, or use this information for advertising or marketing purposes.
Information you enter into the Hello Divorce platform for the purpose of preparing documents or managing your divorce process is treated as confidential service information and is not used to build advertising profiles or behavioral marketing segments.
We also do not share this information with third parties, except:
• with professionals you choose to work with through the platform
• with service providers necessary to operate the platform (such as secure hosting or payment processors)
• when required by law or legal process
We apply reasonable administrative, technical, and organizational safeguards to protect this information.
4. Professionals and Legal Services
Hello Divorce provides technology and support tools to help individuals navigate divorce and related life transitions.
Some users may choose to work with professionals, such as mediators, financial specialists, coaches, or attorneys.
If you purchase legal advice or representation, those services are provided through a separate affiliated law firm under a separate legal engagement agreement.
Attorneys providing legal services operate under professional ethical and confidentiality obligations. Information shared with those professionals may be governed by attorney-client privilege or other professional confidentiality rules.
5. How We Share Information
We do not sell personal information, including information you provide for Hello Divorce services.
We may share personal information with the following categories of recipients:
Service Providers
Companies that help us operate the platform, including providers of:
• hosting and infrastructure
• payment processing
• analytics
• marketing tools
• customer support technology
These providers are contractually required to protect personal information.
Professionals You Choose to Work With
If you choose to work with professionals through Hello Divorce, we may share relevant information with those professionals in order to provide the services you request.
Advertising and Analytics Partners
We use certain analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of marketing campaigns. These technologies may include tracking pixels, cookies, or similar tools provided by advertising platforms.
When you visit our website, these technologies may automatically collect information such as your IP address, device information, browser type, pages viewed, and interactions with the website. This information may be shared with advertising or analytics providers for marketing attribution, analytics, or advertising purposes.
This type of tracking generally occurs only on public website pages and does not include confidential information entered into the Hello Divorce platform.
Legal Requirements
We may disclose personal information when required to:
• comply with law or legal process
• respond to court orders or subpoenas
• protect the rights or safety of Hello Divorce or others
• investigate fraud or misuse of the Services
Business Transfers
If Hello Divorce is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
• operate the website
• analyze website usage
• improve performance
• measure marketing campaigns
These technologies help us understand how visitors find and use our website.
More details are available in our Cookie and Tracking Technologies Notice.
7. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
These rights may include the ability to:
• request access to your personal information
• request deletion of personal information
• request correction of inaccurate information
• opt out of certain data sharing
• limit the use of sensitive personal information
California residents may have rights under the California Consumer Privacy Act (CCPA/CPRA).
To exercise these rights, contact:
privacy@hellodivorce.com
We will verify your request before responding.
8. Global Privacy Control
Some browsers allow users to send a Global Privacy Control (GPC) signal indicating they wish to opt out of certain tracking or sharing of personal information. Where required by law, we honor these signals.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as necessary to:
• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements
Retention periods may vary depending on the type of information involved.
11. Children’s Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Hello Divorce, Inc.
Email: privacy@hellodivorce.com
Cookie and Tracking Technologies Notice
Hello Divorce, Inc.
Effective date: March 18, 2026
This Cookie and Tracking Technologies Notice explains how Hello Divorce, Inc. (“Hello Divorce,” “we,” “us,” or “our”) uses cookies, pixels, and similar technologies on our website.
This notice applies to HelloDivorce.com and related websites.
For more information about how we collect and use personal information generally, please see our Privacy Policy.
1. What Are Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit a website.
We also use related technologies such as:
• pixels
• web beacons
• tags
• scripts
• session replay tools
• advertising identifiers
These technologies help websites function properly, improve user experience, and measure how visitors interact with the site.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled.
They may be used for:
• security and fraud prevention
• account login functionality
• platform performance
• session management
• load balancing
Without these cookies, certain features of the website may not work.
Analytics Cookies
Analytics cookies help us understand how visitors use our website so we can improve performance and usability.
These cookies may collect information such as:
• pages visited
• time spent on pages
• navigation paths
• referring websites
• device and browser information
Analytics providers may include:
• Google Analytics
• Heap Analytics
• other analytics tools used to measure site performance
Advertising and Attribution Technologies
Advertising and attribution technologies help us understand how visitors arrive at our website and measure the effectiveness of marketing campaigns.
These technologies may be provided by advertising platforms or marketing partners.
Examples may include:
• Meta (Facebook / Instagram) Pixel
• LinkedIn Insight Tag
• Google Ads
• Reddit Ads
• Taboola
• Xandr
• Podsights
• ArtsAI
• Veritone
These tools help us understand whether a visitor arrived from a particular advertisement or campaign.
These technologies generally collect website interaction data and do not include confidential information you provide within the Hello Divorce platform.
User Experience and Session Replay Tools
Some tools help us understand how visitors interact with the website so we can improve usability and product design.
These tools may capture:
• clicks
• scrolling behavior
• navigation patterns
• general interaction with website pages
Examples may include:
• Hotjar
• FullStory
• similar user experience tools
Sensitive fields such as passwords, payment information, or document uploads are masked or excluded from recording.
3. Important Note About Platform Information
Cookies and tracking technologies described in this notice generally apply to website usage and marketing measurement.
Information entered into the Hello Divorce platform for the purpose of preparing documents or managing a divorce process is treated as confidential service information and is not used for advertising profiling or behavioral marketing.
For more information about how we handle this information, please see the Privacy Policy.
4. Managing Cookie Preferences
You can control cookie preferences through:
• the cookie banner displayed when you visit our website
• the Cookie Settings link available in the website footer
• your browser settings
Disabling certain cookies may affect how parts of the website function.
5. Advertising Opt-Out Options
Some advertising tracking can also be controlled through industry opt-out tools.
You can learn more or opt out at:
6. Updates to This Notice
We may update this Cookie Notice from time to time to reflect changes in technology, legal requirements, or our services.
When updates are made, the revised notice will be posted on this page with a new “Last updated” date.
7. Contact
If you have questions about this Cookie Notice or our privacy practices, contact:
Hello Divorce, Inc.
Email: privacy@hellodivorce.com