Effective 4/29/25
Terms and Conditions
Congratulations on your Hello Divorce purchase! You’ve taken an important step toward controlling your divorce in a simpler, more supported way. This agreement outlines the terms and conditions of your purchase and access to Hello Divorce services.
By clicking the “accept” button after reviewing this Agreement, you (i) accept this Agreement and agree to be bound by its terms, and (ii) represent and warrant that you are 18 years of age or older and legally competent to agree to this Agreement. If you do not meet these conditions, no rights or warranties apply to your purchase.
By your acceptance, a binding contract is formed between you and Hello Divorce in accordance with the terms and conditions herein.
You understand that Hello Divorce is not a law firm and does not offer attorney services unless separately contracted. Use of Hello Divorce services does not create an attorney-client relationship.
NO government agency, including the county recorder, has reviewed or approved our services, experience, or qualifications.
You may be eligible for free or low-cost legal services. Contact your local bar association or legal aid foundation. You may also contact law enforcement or a district attorney if you believe you are a victim of fraud or unauthorized legal practice.
Hello Divorce’s resources—including free downloads, webinars, calculators and blog posts—are for general information only and do not constitute legal advice. While regularly reviewed, they may not reflect the latest legal changes. By using these resources, you agree to (1) indemnify Hello Divorce from any liability and (2) not reproduce or sell this content.
Free sample forms (Step 1) contain watermarks and cannot be filed. To access court-ready forms, you must purchase a Hello Divorce plan.
Hello Divorce plans provide a tech-based platform to help you prepare divorce documents. Our team may review forms for completeness and consistency, but we do not assess legal sufficiency, strategy, or your legal rights. Legal and financial advice is only available if you separately purchase services from a licensed attorney or financial expert.
Divorce law varies by jurisdiction and may be interpreted differently across courts. We strive for accuracy but cannot guarantee outcomes. For legal advice or complex issues, consult a qualified attorney.
Legal services offered via Hello Divorce may be delivered by attorneys affiliated with Erin A. Levine, PC (d/b/a Levine Family Law Group). These attorneys provide limited scope services such as consultations or document review, but they do not represent you in your divorce unless separately retained for full-scope representation. Any attorney-client relationship is solely between you and the individual attorney. You remain self-represented in your matter.
If you engage one of these attorneys, you will be required to review and accept a separate Limited Scope Representation Agreement, which outlines the specific terms and fees for those services. That agreement is available at https://hellodivorce.com/terms-and-conditions-limited-scope-rep.
REFUND POLICY
Expert services purchased separately (including but not limited to; mediation, financial planning, real estate support and coaching), are non-refundable once scheduled, unless cancelled within 24 hours of purchase.
For DIY, Pro and Plus Plans:
DIY Divorce plans and digital downloads are non-refundable. Tools and templates provided as part of your plan are also non-refundable, even if unused. Court filing fees (up to $480 per case) and credit card processing fees are non-refundable. Filing fees cover costs such as court submission, eFiling, postage, priority mailing, and administrative overhead. In certain situations, additional fees may apply—such as notary services, court runner or expedited filing, or additional court-specific surcharges. These are billed separately if incurred. For Pro, Plus, Mediation, and a la carte services, you may cancel within 24 hours by emailing support@hellodivorce.com for a full refund.
If not canceled within 24 hours, refunds are based on work performed:
Refunds for Pro:
Step 1 started: $1000
Step 2 started: $500
Step 3: No refund
Refunds for Plus:
Step 1 started: $2000
Step 2 started: $500
Step 3: No refund
Installment payments are non-refundable. If services are terminated by Hello Divorce, you will receive a pro-rata refund based on services not yet rendered.
Hello Divorce is not liable for any indirect, consequential, punitive, or incidental damages. Total liability is limited to the amount you paid in the 6 months prior to the claim.
You agree to indemnify Hello Divorce and its affiliates for claims arising from your use of services or breach of these terms.
If a dispute arises, we agree to first try to resolve it informally and in good faith. If that doesn’t work, either party may initiate binding arbitration administered by the American Arbitration Association (AAA) or another mutually agreed-upon service. Arbitration will occur in Alameda County, California. You and Hello Divorce waive any right to a jury trial or to bring or participate in a class action.
You may not assign this agreement without Hello Divorce’s consent. Your payment obligations survive termination.
We may modify these terms at any time. Changes will be posted on our site or emailed to you.
If any term is held invalid, it does not affect the rest of the agreement.
Failure to enforce any provision is not a waiver.
This agreement is the entire understanding between you and Hello Divorce.
If you have trouble accessing this agreement or need it in another format, please contact us at support@hellodivorce.com.
Your use of our services is also governed by our Privacy Policy, available at https://hellodivorce.com/privacy-policy.
These Terms and Conditions are effective as of April 23, 2025.
USE OF EXPERT SERVICES (INCLUDING MEDIATORS, COACHES, FINANCIAL PROFESSIONALS) Experts you engage through Hello Divorce—such as mediators, divorce coaches, and financial advisors—provide services for settlement and support purposes only. These professionals may not be called as witnesses in litigation or compelled to testify regarding your case. Communications and records shared during these services are considered confidential and inadmissible in court, unless required by law.
If you engage a Hello Divorce mediator, you agree to participate in good faith, disclose relevant information, and refrain from initiating litigation during active mediation.
MOBILE MESSAGING POLICY
By opting into Hello Divorce Mobile Messages (by texting HELLO to 341-234-0524), you consent to receive text messages related to account updates, reminders, service offerings, and promotional messages. Message frequency varies. Standard message and data rates may apply.
To opt-out, reply STOP at any time. You’ll receive a final message confirming your removal. To opt back in, text HELLO to 341-234-0524 again.
Do not use this service for urgent or legal time-sensitive matters. Messaging does not constitute legal advice. No attorney-client relationship is created through SMS communication.
We may use auto-dialer or non-auto-dialer technology. Hello Divorce is not liable for delays or inaccuracies in text communication. You may also contact support@hellodivorce.com or call 800-494-9133.
DIVORCE NAVIGATOR SUBSCRIPTION PLAN ($30/month) Hello Divorce offers a subscription-based Divorce Navigator service for support before, during, and after divorce. Divorce Navigators provide general guidance and helpful resources, but they are not attorneys, financial advisors, or therapists, and do not offer legal, financial, or medical advice.
This service does not establish any attorney-client or confidential relationship. Divorce Navigators support self-represented individuals and are intended to supplement, not replace, professional advice from licensed attorneys or financial professionals.
The subscription renews automatically each month unless canceled prior to the next billing cycle. You may cancel at any time by contacting support@hellodivorce.com. Upon cancellation, Hello Divorce reserves the right to delete any stored documents or chat history associated with your Divorce Navigator account. Please download any information you wish to retain prior to cancellation.
Hello Divorce is not liable for any indirect, consequential, punitive, or incidental damages arising out of use of the Divorce Navigator program. Total liability is limited to the amount paid for the service in the three months prior to any claim.
For more info, visit hellodivorce.com or contact support@hellodivorce.com
USERS ACCESSING HELLO DIVORCE THROUGH LEGAL INSURANCE OR EMPLOYEE BENEFIT PLANS If you are accessing Hello Divorce through a legal insurance provider, employee assistance program (EAP), or other benefit plan (e.g., LegalEASE), the following additional terms apply:
You may receive access to certain Hello Divorce services at no cost or at a discounted rate, depending on the terms negotiated between Hello Divorce and your benefits provider.
Your access is governed both by these Terms & Conditions and the terms of your benefit plan. In case of conflict, the terms of your benefit provider’s agreement will control the scope of your access.
You remain self-represented in your legal matter. Hello Divorce provides tools and resources for self-representation and does not offer legal advice unless you separately contract with a licensed attorney.
Any legal services offered through Hello Divorce or its partners (including attorneys at Levine Family Law Group) are provided on a limited scope basis and do not include court representation unless otherwise stated.
You understand that Hello Divorce may share limited information (such as usage status, general categories of services accessed, or completion of key milestones) with your benefit provider for billing or plan administration purposes. No confidential or personal legal information will be disclosed without your consent.
If your benefit plan ends or you leave your employer, your access to Hello Divorce through the plan may terminate. You will have the option to continue independently by purchasing a plan at retail rates.