Hello Divorce recognizes the importance of your privacy. This online privacy policy is meant to inform users of our website about the information we collect online and how that information will be used. Hello Divorce (“Hello Divorce,” “us,” “our,” or “we”) may amend this privacy policy from time to time. By accessing or using our website, www.hellodivorce.com (“Application,” “website,” or “platform”), you indicate to us that you consent to this privacy policy and any amendments thereon.

Our Privacy Policy applies to Personal Information collected through our platform. This Privacy Policy does not apply to third party services, websites, or applications that we may link to through the website. When you use one of these links to leave our website, we encourage you to review the privacy policies that apply to the services, websites, or applications you choose to access.

Certain parts of our platform are made available to clients who have paid for premium services and/or formally engaged a lawyer for services outside of our scope. They may be subject to additional terms and conditions, as well as additional privacy and data security provisions. In such cases, both this Privacy Policy and the additional terms will apply.

Privacy Policy of hellodivorce.com

This Application collects some personal data from its users.
This document contains a section dedicated to Californian consumers and their privacy rights.
This document can be printed for reference by using the print command in the settings of any browser.
Personal Data (or Data): Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data: Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
User: The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
This Application: The website by which the personal data of the user is collected and processed.
Service: The service provided by this Application as described in the relative terms (if available) and on this site/application.

Owner and Data Controller

Hello Divorce, Inc. 5801 Christie Ave #385
Emeryville, CA 94608
Owner contact email: erin@hellodivorce.com

Types of Data collected

Hello Divorce’s websites collect personally identifiable information such as names and addresses (e-mail and physical) only from visitors who voluntarily input such information through various mechanisms, including contact forms, subscription enrollment forms, online chat tools, and others. Hello Divorce also will collect e-mail addresses from the e-mails you send us. Hello Divorce will use the personally identifiable information we collect online only to send you information about our services, product announcements, changes to our terms and conditions, events, or publications. We do provide you the opportunity to be removed from our mailing lists. The data we hold is kept securely and only accessed by authorized personnel.

Any Personal Data is collected for the following exclusive purposes:
Analyzing analytics
Displaying content from external platforms
Handling payments
Tag Management
Providing Services
Answering inquiries
Complying with legal obligations

Unless specified otherwise, all data requested by this Application is mandatory and failure to provide this data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this data without consequences to the availability or the functioning of the Service. The data concerning the user is collected to allow Hello Divorce to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Handling payments, Tag Management, answering inquiries, providing services, displaying content from external platforms and analzying analytics.

Users who are uncertain about which personal data is mandatory are welcome to contact Hello Divorce either by telephone (510) 646-1400 or via email hello@hellodivorce.com.
Users are responsible for any third-party personal data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to Hello Divorce.

Mode and place of processing the Data

Methods of processing
Computers used to access Hello Divorce websites automatically transmit certain non-personally identifiable information when you visit our sites, such as the type of browser you are using or the domain name of your Internet service provider. They also collect aggregate information on the site pages our users visit. Hello Divorce’s ability to limit collection of this data is limited, as it cannot control, for example, whether an individual user’s non-personally identifiable information is gathered by Google Analytics or a similar service. Thus, the user is responsible for the user’s own settings on any computer used to access Hello Divorce’s websites, and the user is thus responsible for determining whether information is transmitted from its device to Hello Divorce through any means. Computer data containing no personally identifiable information will be used only for internal business purposes.

Hello Divorce takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Hello Divorce, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors.

Legal basis of processing

Hello Divorce may process personal data relating to users if one of the following applies:

  • users have given their consent for one or more specific purposes.
  • provision of data is necessary for the performance of a service
  • processing is necessary for compliance with a legal obligation to which Hello Divorce subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Hello Divorce;

Place

The data is processed at Hello Divorce’s operating offices and in any other places where the parties involved in the processing are located.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:

  • Personal data collected for purposes related to the performance of a contract between Hello Divorce and the User shall be retained until such contract has been fully performed. After the services have been rendered, Hello Divorce will have 6 months to delete all the identifiable personal data of the user.
  • In case there is no express agreement, data will be stored for a maximum of 1 year.

Hello Divorce may be allowed to retain personal data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Hello Divorce may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

strong>The rights of Users

Users may exercise certain rights regarding their Data processed by Hello Divorce.
In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by Hello Divorce, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, Hello Divorce will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from Hello Divorce.
  • Unless required by law to do so, Hello Divorce will not sell, share, or otherwise disclose any of the information it collects online without your permission except for internal business purposes.

How to exercise these rights

Any requests to exercise User rights can be directed to Hello Divorce through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Hello Divorce as early as possible and always within one month.

Changes to this privacy policy

Hello Divorce reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner.

Applicable Law

The services of Hello Divorce are intended for the use of U.S. residents. To the extent U.S.-based residents of states other than California access Hello Divorce’s websites, the laws of the State of California shall govern on all matters related to the collection of data and privacy of collected information. If you access the websites from outside the state of California, you consent to this provision. To the extent users of Hello Divorce’s websites are not based in the United States, Hello Divorce explicitly disclaims liability for compliance with the user’s local laws related to data collection and online privacy. Non-U.S. users should not access the websites to the extent a non-U.S. based user proceeds to use the websites despite this warning, only this policy shall apply.

Cookie Policy

This Application uses Trackers. A cookie is a piece of data stored on a user’s device containing information about the user’s visit. Cookies are of various types and have different purposes but they mainly allow Hello Divorce to track and target the interests of our users. You can disable or remove any cookies already stored on your device, but these may stop our Application from functioning properly. You can find out how to do this, and find more information on cookies, at: www.allaboutcookies.org Please note that Hello Divorce does offer access to a marketplace of Lawyers and/or Law Firms that do enter into attorney-client relationships. Law Firms and Lawyers that work with consumers enter into attorney-client relationships with its clients pursuant to certain policies and procedures unrelated to this site, including “Terms and Conditions” (aka attorney engagement letter), a screen for conflicts of interest, and other policies of the particular lawyer or rules of the State Bar Association in which they maintain an office(es). Should users purchase legal services with a licensed attorney through this site, Hello Divorce may provide existing information collected from you to the lawyer whom you have hired to help you in a limited scope capacity with your legal matter. However, to the extent we possess information protected by the attorney-client privilege, Hello Divorce will take all reasonable steps to ensure the ongoing confidentiality and privilege of such information.

Information for Californian consumers

The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to “The California Consumer Privacy Act of 2018” (Users are referred to below, simply as “you”, “your”, “yours”), and, for such consumers, these provisions supersede any other possibly divergent or conflicting provisions contained in the privacy policy.
This part of the document uses the term “personal information“ as it is defined in The California Consumer Privacy Act (CCPA).

Categories of personal information collected, disclosed or sold

In this section we summarize the categories of personal information that we’ve collected, disclosed or sold and the purposes thereof.

Information we collect: the categories of personal information we collect

We have collected the following categories of personal information about you: internet information, personal data such as name, email address and other identifiable personal data, and usage data.
We will not collect additional categories of personal information without notifying you.

How we collect information: what are the sources of the personal information we collect?

We collect the above mentioned categories of personal information, either directly or indirectly, from you when you use this Application.

For example, you directly provide your personal information when you submit requests via any forms on this Application. You also provide usage information indirectly when you navigate this Application, as that information is automatically observed and collected. Finally, we may collect your personal information from third parties that work with us in connection with the Service or with the functioning of this Application and features thereof.

How we use the information we collect: sharing and disclosing of your personal information with third parties for a business purpose

We may disclose the personal information we collect about you to a third party for business purposes. In this case, we enter a written agreement with such a third party that requires the recipient to both keep the personal information confidential and not use it for any purpose(s) other than those necessary for the performance of the agreement.

We may also disclose your personal information to third parties when you explicitly ask or authorize us to do so, in order to provide you with our Service.

Sale of your personal information

For our purposes, the word “sale” means any “selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating orally, in writing, or by electronic means, a consumer’s personal information by the business to another business or a third party, for monetary or other valuable consideration”.
This means that, for example, a sale can happen whenever an application runs ads, or makes statistical analyses on the traffic or views, or simply because it uses tools such as social network plugins and the like.
Our Application does not sell directly or indirectly your personal information.

What are the purposes for which we use your personal information?

We may use your personal information to allow the operational functioning of this Application and features thereof (“business purposes”). In such cases, your personal information will be processed in a fashion necessary and proportionate to the business purpose for which it was collected, and strictly within the limits of compatible operational purposes.

We may also use your personal information for complying with the law and defending our rights before the competent authorities where our rights and interests are threatened or we suffer an actual damage.
We will not use your personal information for different, unrelated, or incompatible purposes without notifying you.

Your California privacy rights and how to exercise them

The right to know and to portability
You have the right to request that we disclose to you:

  • the categories and sources of the personal information that we collect about you, the purposes for which we use your information and with whom such information is shared;
  • for disclosures for a business purpose, the personal information categories obtained by each category of recipient.

The disclosure described above will be limited to the personal information collected or used over the past 12 months.

The right to request the deletion of your personal information

You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on this Application, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.

How to exercise your rights

To exercise the rights described above, you need to submit your verifiable request to us by contacting us via the details provided in this document.
For us to respond to your request, it’s necessary that we know who you are. Therefore, you can only exercise the above rights by making a verifiable request which must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
  • describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will not respond to any request if we are unable to verify your identity and therefore confirm the personal information in our possession actually relates to you.

How and when we are expected to handle your request

We will confirm receipt of your verifiable request within 10 days and provide information about how we will process your request.

We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.

Our disclosure(s) will cover the preceding 12 month period.

Should we deny your request, we will explain to you the reasons behind our denial.

We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.

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