What Happens on a Hello Divorce Intro Call?

Curious about Hello Divorce and if we can help you navigate your divorce? The first step is already done – you’re here. You’re seeking out information. The second step is to schedule your free 15-minute phone call.

But what exactly happens during your free call? What information do we need? And is it private and confidential?

Keep reading for all the answers you seek so you can schedule your call with confidence.

FAQ about Hello Divorce free 15-minute call 

Why should I sign up for a call?

If you’re curious about Hello Divorce, online divorce, or the divorce process in general but are not sure you are ready to move forward, our introductory divorce call is an easy and risk-free way to learn more. Here are some of the main benefits:

  • Get answers to some of your questions with no cost or commitment.
  • You pick the time and place you want to talk.
  • Meet a member of our team.
  • Understand your divorce options, whether you’re just deciding to divorce, ready to file, or going through the divorce process but looking for new ways to get help.

Who will I speak to?

You will talk to a member of the Hello Divorce customer service team, which consists of caring professionals who understand the divorce process in your state and can help you understand which Hello Divorce services might work best for you. While they cannot give legal advice, they can explain your options and tell you more about how Hello Divorce helps you throughout each step of the divorce process.

What information do I need to provide?

You are required to provide your first name, email address, and the phone number you wish us to call when you book your appointment. You must also select your state (right now, we serve California, Colorado, Florida, Illinois, Indiana, New York, Texas, and Utah residents). We also ask that you provide us with your spouse’s name so we can more easily guide the conversation.

Is it really totally free?

Yes, we will not ask for any form of payment for your free call.

How do I prepare?

You don’t need to prepare anything for the call except a list of your questions – but only if you choose to do so. The Hello Divorce team member you talk to will probably ask you some questions, too, as this helps them understand the specific help you might need based on your county of residence and your personal situation.  It’s most important to come with an open mind and that you relax and learn what you wanted to during the call. Consider what will help you navigate your divorce. You can read more about preparing for your call here.

What happens if I need to talk longer than 15 minutes?

If there isn't another call booked right after your 15-minute block, we will usually run over a few minutes. But we always follow up with an email which you can reply to if you think of any more questions.

How is my privacy protected if I schedule a call?

We understand your privacy is of utmost concern and that you may be worried about your spouse or someone else learning about your call. We don't say Hello Divorce when we call or if we need to leave a message, just "This is [first name] calling for our [time] appointment." 

Generally, we try not to leave voicemails. If someone doesn't pick up we immediately send an email with a callback number or a reschedule link. 

What days and times can I schedule the call?

You can schedule a call between 8 a.m. and 8 p.m. PT any day of the week, including weekends. Simply select the date and then pick the 15-minute timeslot when you want to talk.

Who calls who at the time of my call?

A member of Hello Divorce will call you at the phone number you provided.

What happens if I cannot talk at the scheduled time?

We do ask that if you know you can’t make your call, you use the link to cancel or reschedule so your time slot is free for us to help someone else.

If an unexpected conflict arises and our team member is unable to reach you, you’ll immediately receive an email with a link to reschedule your call, which also includes a callback number in case you are able to call back during your window. A lot of people miss calls because they have their phones turned to silent mode. We rarely leave voicemails, but if we do, we don’t identify Hello Divorce or the reason for the message. 

Am I obligated to do anything after the call?

No, you do not need to do anything further. You will receive email communication so that you can get more information and easily proceed with a Hello Divorce plan should you choose to do so, or you can opt out.

What kinds of things can I ask about in my call?

Ask us any questions about Hello Divorce or the divorce process, but know that we cannot give legal advice. We simply help you understand your options for proceeding with your divorce, and how an online divorce can save you time, stress and money. Read examples of the kinds of questions people ask during these calls here.

Beyond this phone call, we have hundreds of free divorce resources for you. Use our search tool or use our dropdown menu to find the specific information you need. From planning checklists to our worksheet about dating after divorce, we have you covered.

We understand you’re probably feeling overwhelmed. We hope we can help you feel less stressed and confident about what to do next. Schedule your free 15-minute consultation right now. We look forward to speaking with you!

Watch: Hello Divorce Reviews | Feedback from recent divorce software users
Divorce Specialists
After spending years in toxic and broken family law courts, and seeing that no one wins when “lawyer up,” we knew there was an opportunity to do and be better. We created Hello Divorce to the divorce process easier, affordable, and completely online. Our guiding principles are to make sure both spouses feel heard, supported, and set up for success as they move into their next chapter in life.